Frequently Asked Questions


What does it cost me/how much of my donation goes to the charity?

However much you choose to donate, because it is tax-efficient you will physically be donating less. This is due to the tax relief. For example, if you donate £10 and are a standard rate taxpayer, it will only cost you £8. The remaining £2 is paid from what you would have been taxed. The Payroll Giving Agency may also take a small percentage of the donation for processing fees unless your company covers this.

What follow up/other communications do you get?

This will vary between charities. If you want to manage what you receive please contact the charity and confirm directly with them.

How do I set up Payroll Giving?

Sign up to the scheme is usually completed via a form, either physical or online. This will make its way to your payroll team who will arrange for the necessary deductions to be made. Contact your payroll team today to start giving.

How do I stop giving through my pay?

All you need to do is contact your payroll team who can cancel your regular donation. If you are leaving your employment it will stop automatically.

Does it automatically take my donation every month?

It does. Once set up your payroll team will make the deduction each month and there will be nothing more you need to do except know that your chosen charity will be putting your donation to good use.

Is it better to give by direct debit or through Payroll Giving?

Payroll Giving has many advantages over direct debits; you can only give whilst you are employed and being paid, it is very secure as you do not have to give out your bank details, it’s so easy and convenient to set up, it comes out before your receive you pay so you don’t have to remember to account for it in your outgoings, there is no limit on the size of the gift and most importantly it is tax efficient so costs less to give more.

How long does it take to set up Payroll Giving?

The form takes as little as ten minutes. Your first donation through your pay will reach the charity in around 4 weeks.

How do I find out more?